Return policy

We are committed to providing high-quality automation products and solutions. In the event that a product develops a defect or does not meet the original agreement, customers may request an exchange or return according to the policy below.

Intech Robotics' Return and Exchange Policy stipulates the accepted reasons, requirements for eligible products, and the processing timeframe for our customers.

1. Conditions for Exchange

  • Product has technical defects from the manufacturer

  • Delivered product does not match the agreed-upon type or technical specifications

  • Product was damaged during transportation

  • Product has not yet been put into operation or use

In the above cases, the company will conduct an inspection and process the return/exchange in accordance with regulations.

2. Non-returnable Cases:

  • Product has already been put into operation

  • Product was damaged due to improper use or failure to follow instructions

  • Customer has unilaterally repaired or altered the equipment structure

  • Product was affected by external factors such as impact, fire, explosion, or natural disasters

  • The specified period for exchange or return has expired

In these cases, customers may still utilize the company's warranty or technical repair services.

3. Return & Exchange Process

Intech Robotics Return and Exchange Process

Refunds: In the event that an Intech Robotics product delivered to a customer has a technical defect, the customer may request a new replacement. If both parties cannot reach an agreement on an exchange, the customer may request a refund of the amount paid.