Shipping Policy

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INTECH ROBOTICS is committed to providing SAFE – ON-SCHEDULE – PROFESSIONAL delivery services to ensure that automation products, equipment, and production lines are handed over to customers in the best possible condition.

 

1. Scope of Application:

Shipping policy applies to:

  • Industrial Robots / Autonomous Mobile Robots (AMR)

  • Factory Automation Systems

  • Automated Production Lines

  • Conveyor Systems

  • Smart Warehouse Equipment

  • Other industrial equipment and components

Delivery Coverage:

  • Nationwide (Vietnam)

  • Industrial Parks

  • Manufacturing Factories

  • Construction Projects

  • Export / International Shipping

     

2. Application Methods:

2.1. Free Delivery:

  • Free shipping for large-scale projects

  • Regional shipping cost support

  • Negotiated between both parties based on project scope
2.2. Charged Delivery based on:

  • Weight/Dimensions of the equipment

  • Shipping distance

  • Mode of transport

Note: Cost details will be specified in the quotation or project contract.

3. Delivery Timeframe:

Shipping time depends on:

  • Geographical distance

  • Equipment scale

  • Project progress/milestones

4. Packaging and Shipping Methods at Intech Group.

Automation products, equipment, and modules are packaged according to technical standards to ensure safety during transit:

  • Specialized wooden crating

  • Shock-proof wrapping

  • Secure equipment anchoring

  • Protection for electronic components

For robots and large-scale systems, equipment will be disassembled into modules for safe transportation.

5. Other Conditions

  • The company only delivers to the specific recipient registered by the customer at the time of purchase. During delivery, if there is an unclear change of recipient, we reserve the right to refuse delivery and require the customer to pick up the goods at the company's designated business location.

  • If the delivery address is unclear, located in deep alleys, or in hazardous areas, difficult mountainous terrain, or places with restricted traffic access, we reserve the right to refuse direct delivery.

  • In cases of force majeure, such as natural disasters, floods, bridge or ferry failures, etc., we shall not be held liable for any damages arising from late delivery or failure to transport goods to the agreed-upon location.

  • In the event that we have transported the goods to the agreed-upon location, but the customer requests to return the goods for any reason, the customer shall bear the shipping costs in accordance with the company's regulations.

  • For heavy and bulky products that need to be transported to upper floors without elevator access, we request customers to provide assistance during the receiving process.

  • On special days or festivals where general traffic policies are restricted (e.g., road bans for certain vehicles), delivery times may change. We will contact the customer to agree upon a revised delivery schedule.